FAQ
ORDERING AND PAYMENT
HOW DO I PLACE AN ORDER?
To place an order, simply browse our website, add the items you'd like to purchase to your cart, and follow the checkout process.
CAN I PLACE AN ORDER OVER VIA SOCIAL MEDIA OR EMAIL?
We prefer you use our website to place orders To streamline the ordering process, we recommend utilizing our website for all purchases. For any question's in the ordering process please contact us through our CONTACT form, email us at info@musehairatelier.com or reach out to us on social media. We're happy to assist you.
CAN I CANCEL OR CHANGE MY ORDER?
Please contact our customer service team as soon as possible if you need to cancel or make changes to your order. We'll do our best to accommodate your request.
PAYMENT OPTIONS
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards (Visa, Mastercard, Amex, etc.) as well as PayPal.
IS MY PAYMENT INFORMATION SECURE?
Absolutely! Our website uses SSL encryption to ensure that your payment information is protected.
CAN I USE MULTIPLE PAYMENT METHODS FOR A SINGLE ORDER?
No, we only accept one payment method per order. Customers are required to select a single payment method for each order placed on our store.
ORDER STATUS AND TRACKING
HOW DO I TRACK MY ORDER?
Once your order ships, you'll receive an email with tracking information. You can use this to track the status of your order. Keep an eye out for an email notification once your order is on its way, including all the necessary tracking details.
WHAT IF I DON'T RECEIVE MY ORDER?
If you don't receive your order, please contact our customer service team through our CONTACT form or email us at info@musehairatelier.com and we'll work with you to resolve the issue.
TAXES AND DUTIES
DO YOU CHARGE DUTIES ON INTERNATIONAL ORDERS?
No, we do not charge duties on international orders. However, you may be responsible for paying duties and taxes on your order when it arrives in your country.
WIG CONSTRUCTION AND MATERIALS
WHAT IS A LACE FRONT WIG?
A lace front wig is a type of wig that has a thin, transparent lace base at the front, which allows for a natural-looking hairline.
WHAT IS A FULL LACE WIG?
A full lace wig is a type of wig that has a thin, transparent lace base throughout, allowing for a natural-looking hair growth pattern.
WHAT IS A SYNTHETIC WIG?
A synthetic wig is a type of wig made from artificial fibers, often less expensive than human hair wigs
WHAT IS A HUMAN HAIR WIG?
A human hair wig is a type of wig made from 100% human hair, often more durable and natural-looking than synthetic wigs.
WIG SIZING AND FITTING
HOW DO I MEASURE MY HEAD FOR A WIG?
Please see our SIZE CHART for instructions on how to measure your head for a wig.
WHAT IF MY WIG DOES NOT FIT?
If your wig doesn't fit, please contact our customer service team through our CONTACT form or email us at info@musehairatelier.com. We're happy to assist you to initiate an exchange or return.
WIG CARE AND MAINTENANCE
HOW DO I CARE FOR MY WIG?
Please see our WIG CARE AND MAINTENANCE page for tips on how to properly care for your wig.
CAN I WEAR MY WIG IN THE SHOWER, POOL OR SEA?
We recommend avoiding exposure to water, as it can damage the wig's construction and fibers. Sea water and swimming pool water have substances that are harmful to the hair quality of human hair wigs. Therefore, after coming out of the swimming pool, wash the hair thouroghly. Even though human hair wigs can get wet we do not recommend you wear your wig in the shower.
WIG STYLING AND COLORING
CAN I STYLE MY WIG WITH HEAT TOOLS?
Yes! Although we recommend using heat tools with caution, Human hair wigs can usually handle heat up to 250-300°F (120-150°C). Any styling tools hotter than that are advised against as it causes damage to the wig's fibers.
Here's how to do it safely:
- Start with a heat protectant.
- Use a moderate heat setting.
- Allow the hair to cool completely to set the style
CAN I COLOR MY WIG?
The answer is yes, you can dye human hair wigs! Unlike synthetic hair pieces, which don’t take color well and can even be damaged by certain dyes, human hair wigs can be dyed, bleached, or highlighted, just like natural hair.
But there’s a catch: Coloring a wig is much more delicate than dyeing your natural hair. Each strand in a wig may have already gone through various treatments, and the construction of a wig—especially with lace fronts or hand-tied caps—requires extra caution. So we recommend consulting a professional stylist before attempting to color your wig.
WIG LIFESPAN AND DURABILITY
HOW LONG DOES A WIG TYPICALLY LAST?
The lifespan of a wig depends on various factors, including construction, materials, and maintenance. On average, a well-maintained wig can last anywhere from 6 months to 2 years.
HOW CAN I EXTEND THE LIFE OF MY WIG?
To extend the life of your wig:
- Wash and condition regularly: Use a mild shampoo and conditioner specifically designed for wigs.
- Avoid excessive heat styling: Use a heat protectant spray and avoid using high temperatures.
- Store properly: Keep your wig on a wig stand or in a breathable bag when not in use.
- Handle with care: Avoid rough handling, pulling, or tugging on the wig.